Let us answer your questions!
As you read through our questions and answers, we are certain you will discover that our entire ethos is about helping our partners grow and defending the position of the entrepreneur, the solopreneur, ...you.
How long does it take to get live and earning?
This is entirely up to you. If you can clear your calendar for 10 days, we can get you live in that time frame. A few weeks ago we had someone go live in 48 hours because they had already filmed all their exercises on their iPhone. It all depends on your timeline and availability.
Our record holder on fastest time to payback on investment after launching is now just under one hour! Congrats Sophie!
Will I lose control of my ability to provide 1:1 service?
The short answer is no. Not at all. You will still have 100% control over all plans going to your customers.
In fact, by leveraging the MacroActive platform you are actually in a position to provide a level of 1:1 service that is MORE tailored and specific than ever before. Your clients will be wow'd that you took the time to understand every activity and personal win they have experienced while in your app. And we make this easy for you to accomplish.
Think of this like an accountant shifting from doing everything by hand to using software to do your taxes. You're seeking the advice from your accountant. You don't want to pay for the hours it takes to manually do your taxes by hand.
The same is true here. Your clients want your advice, your inspiration, your motivation, your empathy and education. We handle the macro-crunching, the compiling of all activities during the past week, the preformatting of your check-in notes to make your life easier. There is no system on the market like MacroActive.
Despite MacroActive's intelligent algorithms to calculate meal plans and training programs every 2 weeks in a 100th of the time you could manually, you are still able to eyeball and edit each plan that goes out to your clientele and you can still (and we encourage you to do so) be involved with every customer check-in and communication.
You can also scale to infinity and let us do the heavy lifting for you. Some of our creators get up to tens of thousands of paying subscribers per month while focusing on 1:many in-app live broadcasts for lower ticket clients. Then spending time encouraging medium ticket inner-circle clients within the in-app community. Then spending 1:1 time coaching their 1:1 clients leveraging MacroActive's advanced VIP check-in features.
Do I need a certain threshold of followers to be successful?
You don't even need an audience online, as long as you have a method of acquiring customers. For some of our clients, this is in person.
We actually have an extraordinary amount of data to back up this answer. Quality of an audience trumps quantity every day of the week!
We've had clients with 1,900 mums in a Facebook group launch their offer with MacroActive and begin earning a run rate of $350,000 per month inside of a matter of weeks (and most importantly go on to sustain that income for years to come).
Similarly, we've had coaches with 8M followers not be able to sell a single program. In part because so many of their followers are fake, and also because the creator doesn't want to show up for real in an authentic and transparent manner. Hiding behind professionally photographed image-only content is likely not to perform as well as being yourself in front of the camera.
We have a service called Done-For-Your Content Strategy where if you have a smaller audience that you want to grow, you meet with our team so that we understand your niche and then we help you come up with content that has the highest probability to get picked up and be introduced to new people.
You film the content we provide you, then we will edit all of the content for you (even producing eye-catching cover images for each piece of content) and then schedule the content to be released on your behalf so that you can stay focused on filming, showing up for those 1:1 high ticket clients and contributing to your community and live broadcasts. We handle the busy work for you.
Quality audience. Quality content. This is the key!
If you paid someone to build an audience of bot followers, don't sign up with us. We can't help you... OR... be prepared to start over from scratch.
Is it my brand people will engage with?
Yes. 100% your brand. No 3rd party apps to download, or someone else's URL to train your precious audience to bookmark.
It's your brand you want on the app's homescreen -- noone else's.
This is one of the biggest mistakes we see creators make - inadvertently redirecting their entire engaged audience out of their control and into the hands of a 3rd party app (with other coaches a mere tap away), to be quickly diluted and lost forever.
IMPORTANT: We have seen 7-figure businesses evaporate within 3 months from this critical strategic error.
It's often overlooked because of the sweet sugar rush of an up-front commission payment that these 3rd party apps are willing to pay.
But be real with yourself if you're considering this as an option - you are effectively a glorified affliate working for them and they are renting your influence to build equity in their app.
Our CEO is so passionate about this subject that he speaks regularly about this at conferences and events.
Following a question from the audience, he wrote talking about what fitpros can learn more Van Halen's contractual mistakes (that mirror the same nuances of this question).
Can I charge any price I want to for my service?
YES!! Simple answer: YES.
OMG, nothing annoys us more than a 3rd party app company trying to convince you to give away (and, frankly, devalue) your services for a $1 sign up fee, or worse, a freemium signup. All you end up doing is attracting the WRONG type of clientele doing this.
After $210M in sales at the time of writing this, we can tell you with certainty that these tactics just inflate the user count for these 3rd party apps (who then tell their venture capital financiers how well they're doing) but these are just vanity numbers.
MOST PEOPLE who sign up for $1 end up churning right away. Learn from the mistakes of others. Don't fall prey to this strategy. It doesn't help your brand.
If you have no idea what to charge, we can work with you to understand your customer persona and what they are most likely to afford and act on -- we will base this off of DATA, benchmarked from 14 years in the industry.
Having said that, and we will give you data to help your confidence, but the coach and creator that BELIEVES their offer is entirely worth the price will sell it for that price. You have to be convincing - passion and belief together are incredibly convincing and that's why we see similar offers sold for wildly different prices based on the confidence of the individual coach.
When and how do I get paid?
With MacroActive, you are paid directly into your bank account every day of the week.
Mondays you receive payments for all transactions over the previous Friday, Saturday and Sunday.
As part of your onboarding with us, you will create your own account which means you have complete transparency of every single transaction on your platform.
Unlike other solutions on the market, MacroActive is aligned 100% with your interests:
No waiting up to 1 month (in some cases 2 MONTHS!) before you receive your money
No confusing invoices with mysterious additional expenses
No bills to pay at the end of the month
No requests to make for downloads of your own customer data (you have 24/7 access to all your customer contact information).
Who owns the customer information? Can I cross sell other products to them?
Great question we hear a lot! YOU own all your customer data.
This super important to understand. There is no situation - EVER - where you want to enter into an agreement where you don't own your customer information (i.e. customer email address, etc).
We have seen this happen too many times over the years where clients come to us in shock and horror that they have been working with a 3rd party for years but when they wanted to launch a new product line and cross sell to all their previous customers, they found out that they couldn't!
MacroActive is a data processor. We process your data. You own it.
Will I be charged additional fees if I try to cross sell other products in my app?
No. You can sell any other products within your app and 100% of those earnings will go to you.
Does MacroActive help me set up a company and payment system?
You are responsible for setting up your own company and bank accounts.
If you are joining MacroActive from a country not yet supported by Stripe (see this list), we recommend starting a US company and creating a US Bank Account using a service such as FirstBase.io.
If you will be creating your own full iOS and Android apps using MacroActive, you will also be responsible for creating your own Apple and Google Developer accounts. This is your responsibility to set up your business accounts properly and we recommend you speak with your accountant to ensure you are establishing these accounts with the correct tax codes.
What is required to set up an Apple Developer Account?
Is this an app that lives in the Apple & Google Stores?
Yes, you will have either an iOS/Android app that will live in the Apple/Play stores, or, you can opt to simply have what is called a Progressive Web App (PWA) which acts and behaves like an app but you download it to your phone from a browser instead of via the Apple/Play stores. This PWA option is a great place to start and then after you're making decent $$ to then upgrade and add the iOS/Android as an add-on later.
In either case, your clients will need a data connection or a wifi connection to use the app.
Finally, this is SO much more than just an app -- this is an entire platform to manage the nutritional, training and mindset programs for your clients. To assist you with your 1:1 check-ins in a way that you never knew was possible. To help you create new recipes in minutes and collate them as seasonal specials and/or up-sell opportunities.
Will there be other coaches, or links to other coaches, on my app?
No. This is 100% your brand experience. No links to other coaches anywhere. No advertising of other coaching offers can be found anywhere.
This is entirely your brand experience.
Do you help me provide customer support to my end customers?
Yes. We offer a service that is essentially an outsourced customer service team of professionals who have years of experience either as a personal trainer themselves or years of experience answering the types of fitness and nutrition questions we have seen over 14 years of providing this service.
The support is all handled through email and we use a system that allows our team to tag you on support tickets that are specialized in nature and require your personal advice, and/or business enquiries that come into the support queue that should go directly to you.
We have found over the years that creator burnout is real. It is one thing to support 50 clients but when you start servicing 500 clients or 5000 clients, the workload very quickly spirals out of control.
With the help of MacroActive, you leave these questions to our team which allows you to get back to doing what you love and what drives more inbound sales -- inspiring people to take action.
Do I need to create all the content like training programs, videos, and recipes?
This all depends on how hands on you are -- you can be hands off and use our professionally built workout programs and professionally produced videos (plus thousands of meals all preloaded into the system), or hands on and work with our in-house fitness and nutrition specialists to create your own progressive training programs that get more difficult over time, film all your own videos and our team will assist you with uploading them into your new platform, and we can even help you understand how you can add your own recipes, create your own meal categories (i.e. Budget Meal Plans) and more.
Our team are here to help with any combination of the above. Before you start your first onboarding call with your MacroActive onboarding specialist, be sure to have thought through how hands-on you want to be with the process and share this on your first call.
Having been doing this for more than 14 years now, we can definitely say that the most successful coaches are those who are hands on and want to create their own programs with their own videos and even a couple of their own favorite recipes -- doesn't need to be extravagant.
How do check-ins work? I handle this all by email now.
- Your customers will receive an automated email prompt to complete their check-in with you.
- A link will be provided in that email which takes your customer into their app with a prompt to complete an in-app check in.
- After they have completed this form, and updated their front/back/side photograph uploads into the app, you will be notified via email that this customer has completed their update.
- How hands on you are from this point forward is entirely up to you. Some coaches are hands off and let the software take over from here forward, producing a new meal plan, updated training programs and giving encouragement. Other coaches want to be able to view the check-in data, the new meal plan, and any photographs the customer has uploaded as well as all the notes the client has left throughout the week and during their checkin before sending a personalized email back to the client giving them personal coaching and letting them know they can now see their new plans in the app.
How hands-on you are with your clients is entirely up to you. With MacroActive, you do not lose any ability to provide world class service. If anything, we free up more of your time so that you can spend more time where it counts - inspiring and motivating your clients to take action and stick on the program..

